Privacy Policy
Privacy, Transparency, Trust, Craftsmanship, Ethical Sourcing, and Quality Assurance
Who we are
Our website address is: https://gracestonecreative.com.au. Grace & Stone Creative is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information under the Australian Privacy Principles (APPs).
What Personal Information We Collect and Why
When you visit our site, browse products, or make a purchase, we collect certain information to provide our services and process your orders:
- Customer Orders & Inquiries: When you purchase from our shop or contact us via our contact form, we collect information such as your name, billing address, shipping address, email address, phone number, and order details. This information is used strictly to process orders, fulfill shipments, handle customer care requests, and communicate order updates.
- Payment Details: Payments are securely processed through third-party gateways (such as PayPal and Stripe). We do not store or have access to your full credit card numbers or banking passwords on our servers.
- Cookies & Analytics: We use cookies to keep track of cart contents while you browse our shop and to maintain session integrity during checkout.
Who We Share Your Data With
We do not sell, rent, or trade your personal information. We only share necessary customer data with trusted third-party service providers essential to running our business:
- Payment processors (to securely handle transactions).
- Postal and courier services (e.g., Australia Post, to deliver your physical orders).
- Website infrastructure providers (to host and protect our platform against spam and abuse).
Data Retention & Security
We retain order information for our legal, accounting, and tax records for as long as required by Australian law. We employ secure industry-standard data practices to safeguard your personal details from unauthorized access or disclosure.
Your Rights Over Your Data
You may request details of the personal information we hold about you or ask us to update or erase any personal information we hold (excluding data we are legally required to retain for tax, administrative, or fraud-prevention purposes).
Contact Us
If you have questions or concerns regarding our privacy practices, please contact us at: